And Resident Genius exits
Looks like the Resident Genius had a run-in with a large object in another department and failed to escape its massive gravity well without getting destroyed in the process.
I learned early on here that there are ineffectual individuals in other departments that you just shrug off and pass along to a supervisor or a manager to deal with. If the issue gets swept under the rug and the ineffectual foreign nuisance keeps bothering you by failing to do their job or crack the whip to make their minions do their jobs, just find a way to make it their issue and impossible for it to be forwarded back.
If you have them screaming in your face for no apparent reason, that's usually a good time to remember the function on your cell phone for recording. (In my case, it's Open, Up toggle, Center Button) You should practice doing this with your phone, iPod, digital recorder - whatever you have. Learn to do this quickly but quietly and very stealthily. (ie, standing up and bracing your back)
Sure, it's rude, but Texas is a one party state and if someone's in your face screaming for no apparent reason in a manner that has you completely at a loss, you should assume that their boss would like to know that the minion they are responsible for has, for no apparent reason, gone totally ape-shit off their rocker in a manner that makes the ape-shitter, the boss, and the company liable should Bad Things Happen.
Every now and then, you have to roll out the One Minute Speech to a customer. I have that speech in a script file that lays out what each department does, how their particular issue does not fit in my scope of support, and how that other department is not only supposed to handle those issues but they're the only ones authorized and empowered with the proper tools to handle.
And if the issue never gets taken care of? Well, eventually the backlog leads to a breakdown somewhere. A bunch of people who's job it is to walk in circles when they're not going in circles around each other will eventually resolve it.
I like to think my most important job responsibility is leaving at 16:00 in a way that keeps my health insurance card valid.
Everything else is a wash. No sense in going nuts about anything. If some people here just happen to suck, well, better that they're here than in public office, the field of medicine, or working in law enforcement.
As for Resident Genius, they'll wind up ruling the world from the confines of some mysterious server farm or consulting firm. There's a strong updraft outside the door that I never seem to manage to catch my skirts on, but chuckle when I see many others launch and leap with.
Fly away, little spiders. Fly away.